A lot of businesses nowadays are finding Facebook Chatbot as one of their best options to enhance their sales and marketing efforts. It has been said that Messenger Bot is the most popular chat bot among Facebook users. This is because this product will not only help you get to know your customers better but will also allow you to reach out to your customers with just a few clicks.
As we all know, automated bots or software programs are computer-generated programs that do tasks for humans. In this case, Messenger Bot is not an ordinary chat bot. It is more of a highly-personalized customer service system. Messenger Bot was created by three guys who are experts in the field of customer service and technology.
Just like Facebook Chatbot, Messenger Bot is also a conversational application that uses artificial intelligence to allow you to interact with other users via a computer program. Like Facebook's bot, Messenger Bot has image credit and voice recognition capabilities so that it will be easier for customers to identify you. It also provides you with image credit that will make you look more credible and professional. Image credit allows you to upload pictures or your friends' pictures and automatically gain recognition from Facebook friends.
Messenger Bot also integrates with Hootsuite inbox using the handover protocol. Handoff is a technology by which a user can establish a connection between a computer and a smart phone over Bluetooth. This connection is established by initiating communication requests through a Bluetooth device. Messenger Bot makes this task easier because it already has integrated with Hootsuite. As soon as Messenger Bot receives and parses the request, it will relay the request to the Hootsuite account of the user so that it can be handled accordingly.
In addition, Messenger Bot enables users to change their profile's conversational style at any time they wish. The conversational style of the user can be changed anytime it is necessary. Once a user changes his or her conversational style, he or she will be able to communicate with friends or other users in a more casual way. Since Messenger Bot uses artificial intelligence, it can detect the current conversational style of the user and adapt its action accordingly. Therefore, once a user changed his or her conversational style, Messenger Bot will now try to adjust its actions to fit that particular style.
In addition, the chatbot can be used as a replacement for a live customer support agent. Messenger Bot does not provide call center assistance but instead, it allows customers to contact the company through a text message. Since it uses a conversational style as one of its base capabilities, it is understandable that customers will feel more comfortable having a chat with a bot than calling the customer service center. The bot also provides answers to most common questions, similar to an actual customer service agent.
One of the most interesting ways that bot is used by Facebook is the actual ordering process. During the ordering process, customers will be prompted to give some personal information, which may include their shipping address and credit card number. Through Messenger Bot, the bot connects to the Facebook accounts of the customers so that all this information will be managed automatically. This feature makes it possible for customers to buy things from Facebook without worrying about their account being opened.
Sephora is among the first big brands to use chat Bots. It has integrated sephora bots into its website so that customers will not have to go through difficult online checkout processes. Users need to simply click the "buy" or "order" button found on the page of the retailer. This eliminates the need for customers to complete tedious registration forms, thereby saving time and energy.